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Customer FAQ
Simply browse our marketplace, add items to your cart, and proceed to checkout. You can complete your purchase using secure payment methods including credit/debit cards, Apple Pay, Google Pay, and PayPal.
Yes. All payments on CousinKenny.com are processed through trusted payment providers using industry-standard encryption. Your payment details are never stored on our servers.
Available payment options may vary depending on your device, browser, or location. We automatically display the best supported options for your setup.
You can browse freely, but creating an account allows you to:
Track orders more easily
View order history
Save preferences
Check our Blog and subscribe to our newsletter for updates, promotions, and new vendor announcements.
You can reach us through the Contact Us page. Our response time is typically 1–3 business days.
Return and refund policies may vary by vendor. Each vendor sets their own return terms, which are based on product type and category.
We recommend reviewing the vendor’s return details before completing your purchase.
If you need to request a return:
Contact us through the Contact Us page
Include your order number and reason for the request
We’ll assist in coordinating with the vendor
receive a return label, our team or the seller’s support team contacts you.
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. We’re here to help resolve issues fairly and efficiently.
CousinKenny.com is a curated marketplace. This means products are shipped directly by the vendor you purchase from, not by CousinKenny itself.
Each vendor is responsible for:
Order fulfillment
Packaging
Shipping timelines
Shipping times vary by vendor and product. Estimated delivery times are typically shown on the product page or during checkout.
If you need clarification, contact us and we’ll help connect you with the vendor.
Yes. Once your order ships, tracking information will be provided via email when available.
You can also use the Track Order link in the site header or footer.
Yes. We focus on a curated marketplace approach, prioritizing quality, reliability, and vendor accountability over clutter.
We partner with independent vendors and brands that meet our platform standards. While vendors operate independently, we actively monitor performance and customer experience.
CousinKenny.com isn’t about being the biggest marketplace — it’s about being one that actually works:
Clear checkout
Fair vendor partnerships
Simple shopping experience
Room to grow with our community