VENDOR FAQ

Have questions? We have answers!

Getting Started

CousinKenny.com is a curated marketplace. We partner with independent brands and vendors who offer quality products, reliable fulfillment, and a customer-first mindset.

Vendor approval is required before selling on the platform.

At this time, vendor onboarding is handled directly by the CousinKenny team.
If you’re interested in selling with us, please contact us through the Contact Us page with details about your brand and products.

There is no upfront listing fee to apply. CousinKenny operates on a commission-based model, which is deducted from completed sales.

 

Products & Listings

 

What types of products are allowed?

 

Vendors are responsible for:

 

  • Accurate product titles and descriptions

  • Pricing

  • Product images

  • Inventory availability

 

CousinKenny may review or request edits to ensure consistency and quality across the marketplace.

Yes. We reserve the right to edit, unpublish, or remove listings that:

 

  • Violate policies

  • Misrepresent products

  • Create customer confusion

  • Impact platform trust or performance

 

Orders & Fulfillment

Vendors are fully responsible for:

 

  • Order fulfillment

  • Packaging

  • Shipping

  • Providing tracking information when available

 

CousinKenny does not store or ship vendor inventory.

Vendors are expected to ship orders within their stated handling times. Clear and accurate shipping expectations must be communicated to customers.

Failure to meet fulfillment standards may impact vendor status.

Customers receive order confirmations and shipping updates automatically through the platform when tracking information is provided.

Returns & Customer Issues

Vendors are responsible for honoring return and refund policies for their products.

Policies must be fair, transparent, and compliant with applicable laws.

CousinKenny may assist in communication but does not assume financial responsibility for vendor returns.

 

If a customer reports an issue:

 

  1. CousinKenny may contact the vendor for resolution

  2. Vendors are expected to respond promptly

  3. Resolution should prioritize customer satisfaction while remaining fair to the vendor

 

Unresolved or repeated disputes may result in account review.

Payments & Payouts

Vendor earnings are accumulated in the platform and paid out on a scheduled basis once the minimum payout threshold is met.

 

  • Payouts are processed bi-weekly

  • A minimum balance must be reached before withdrawal

  • Processing times may vary depending on payment method

Yes. Platform commissions and applicable processing fees are deducted automatically before payout.

Yes. As CousinKenny grows, payout structures, thresholds, and incentives may evolve. Vendors will be notified in advance of material changes.

Vendor Conduct & Standards

Vendors must:

 

  • Fulfill orders accurately and on time

  • Communicate professionally

  • Maintain product quality

  • Comply with platform policies

 

Yes. Accounts may be suspended or removed due to:

 

  • Repeated fulfillment issues

  • Policy violations

  • Customer complaints

  • Misrepresentation or fraud

 

Our goal is long-term, high-quality partnerships.

Growth & Opportunities

Successful vendors focus on:

 

  • Competitive pricing

  • Strong fulfillment performance

  • Clear product descriptions

  • Positive customer experiences

 

We aim to grow with our vendors — not just host them.

Yes. CousinKenny plans to introduce:

 

  • Vendor performance tiers

  • Monthly goals and unlocks

  • Promotional opportunities

  • Featured placements

 

Details will be shared as these programs roll out.

 

General

No. CousinKenny is a curated marketplace, not an open dropshipping directory. Vendors are expected to manage their own fulfillment and inventory responsibly.

Vendor-related questions can be submitted through the Contact Us page. Please include your vendor name and order details when applicable.

How can we help you?

Our crew of superheroes are standing by for Help & Support!

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