Shipping & Returns Policy

Shipping & Returns Policy

Last updated: JANUARY 13,2026

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1. Marketplace Shipping Overview

CousinKenny.com operates as an online marketplace.

Products listed on the site are sold and fulfilled by independent vendors, unless otherwise stated.

This means:

• Shipping methods, carriers, and processing times may vary by vendor

• Shipping costs and timelines are shown at checkout when available

• Orders containing products from multiple vendors may arrive separately

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2. Order Processing

• Order processing times are set by each vendor

• Most vendors process orders within their stated handling timeframe

• CousinKenny does not guarantee same-day or next-day processing unless explicitly stated

Once an order ships, tracking information will be provided when available.

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3. Shipping Times & Delivery

Estimated delivery times are provided by vendors and carriers and are not guaranteed.

Delivery delays may occur due to:

• Carrier issues

• Weather conditions

• High-volume periods

• Incorrect shipping information provided at checkout

CousinKenny is not responsible for carrier delays outside our control.

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4. Shipping Issues & Lost Packages

If you experience a shipping issue:

1. First contact the vendor associated with your order

2. If the issue is not resolved, contact CousinKenny support through our Contact Us page

We may assist in coordinating communication between customers and vendors when necessary.

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5. Returns & Refunds

Return eligibility depends on:

• The vendor’s return policy

• The type of product purchased

• The condition of the item

Some products may be non-returnable, including but not limited to:

• Perishable items

• Personalized or custom products

• Digital or downloadable items

Return instructions and timeframes are provided by the vendor.

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6. Refund Processing

• Approved refunds are issued to the original payment method

• Processing times may vary depending on the payment provider

• Shipping fees may be non-refundable unless otherwise stated

CousinKenny does not issue refunds independently unless required by law or platform policy.

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7. Vendor Responsibilities

Vendors selling on CousinKenny are responsible for:

• Accurately listing shipping costs and delivery timelines

• Providing valid tracking information when applicable

• Honoring their stated return and refund policies

• Communicating with customers regarding order issues

Vendors who fail to meet platform standards may be subject to corrective action.

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8. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information

• Reviewing product details and vendor policies before purchasing

• Contacting vendors promptly regarding order concerns

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9. Disputes & Support

If a dispute cannot be resolved directly with a vendor, CousinKenny may review the situation and take appropriate action to support a fair outcome.

Our goal is to ensure a positive experience while respecting the marketplace structure.

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10. Policy Updates

This policy may be updated from time to time to reflect platform changes or legal requirements. Updates will be posted with a revised date.